*Frustrating experience with Sanlam's *********** Beneficiary update process* Review: I submitted a request to Sanlam on 4 February 2025 to update my beneficiary/nominee

*Frustrating experience with Sanlam's *********** Beneficiary update process* Review: I submitted a request to Sanlam on 4 February 2025 to update my beneficiary/nominee. A few days later, I received confirmation dated 10 February 2025 indicating that the update had been processed. However, when I called on 10 March 2025, I was shocked to find that the removed nominee was still listed during the verification process. I immediately followed up via email, requesting that the error be corrected. Despite several follow-up calls since then, the old nominee still appears on my profile. My most recent call was on Friday, 16 May, and the issue remains unresolved. While Sanlam continues to send documentation reflecting the updated nominee, no one has been able to explain why the old nominee is still active in the system during verification. I am deeply disappointed and appalled by Sanlam’s inefficiency and poor service.