Frustrating delays in getting payment for my claim

I received an SMS from Sanlam on 17 March stating that my claim would be processed within 30 working days. It has now been beyond the 30 working days, and I have not receive payment nor any communication.

Every time I follow up, I am told the same thing time and time again that the matter has been escalated and that I should follow up again in 2 or 3 working days.

This is really really frustrating, it shows that Sanlam has no regard for its clients!! I want feedback on the status of my claim urgently.