Frustrating

Sanlam called me and told me that they have received funds from momentum and that I would receive a well come pack for my child’s trust.( which I have not) I called Sanlam today (18.07.25), the person I spoke to asked for my child’s ID number only to find out that it has not been registered. This is very much frustrating because my child’s father passed away exactly a year ago and she was financially dependent on him. This is so disappointing that we need to beg these type of organizations for what’s rightfully ours.