Frustrated with SanlamEB

My baby daddy passed on 2nd July 2025 and am unemployed he was taking care of his girls. The kids benefit was put in a trust fund until they are 18 years old. But for now they need to eat, pay school transport and all essentials. With Sanlam Employee Benefits division I've had no luck. It's one email after the next when you make a follow up they respond with nonereply email with a reference number, when you make a follow up regarding that particular reference they respond again with a new reference. It's been months now am going from pillar to post you call but hold until airtime finishes. My kids need transport paid since September, food and upkeep. Sanlam doesn't seem to care that these kids can't be made to suffer like this their father died life must not stop for them and I've reached a dead end as I've filled in all forms sent to me and did all police affidavits requested from me. Can someone help me to pay for school transport and help us with rent and food for the kids as am unemployed from the benefit left for them by their late father.