Frustrated with Sanlam – Failed Debit Order and No Support

Sanlam claims my debit order failed, but my bank shows no attempt was made. I’ve spent over 25 minutes on hold multiple times trying to get help. I even had to buy airtime twice just to keep trying, only for the call to drop again. This is the second time this has happened. I’m done. I’ve asked for the policy to be cancelled. Terrible service.