Frustrated Widow

<p>my husband passed away , i am currently 8 months pregnant and a 8 year old son. for 10 years of his life he has been religiously paying his polices to Sanlam . After several request and confirmation received that payment will be made within 6 weeks. I still havent received anything exept for an email stating :</p> <p> </p> <p>We are still having problems on the above member record. </p> <p> The case has been escalated and is receiving urgent attention with IT. </p> <p> I will keep you informed. </p> <p> Kindest Regards</p> <p> Please forward the requested information or completed document to ********** and include me on the e-mail. Emails sent to my personal mail box only will not be attended.</p> <p>Charlene Jonas </p> <p>Benefit Payments Specialist</p> <p>Sanlam Employee Benefits</p> <p>Core Operations</p> <p> </p> <p>I am highly dissapointed in the service i have received after all that i have been through in this past couple of months and then still having to fight for what is rightfully mine .</p>