Frustrated clients

I hope this email finds you well. I am writing to express my deep concern and frustration regarding the handling of my daughter's recent withdrawal request.

On 22/02/2024 , I initiated a withdrawal request for my daughter's account, and I then realized we need a clear certified ID copy I then sent that on the 06/03/2024. And even then no one called to tell us that the ID wasn't clear, I also had to call to learn that my daughter has to call in by herself, this company does not care to communicate at all. They are very rude and unprofessional...

According to your company's policy, the funds were supposed to be transferred within 32 days. However, it has now been more than that. One agent told my daughter to drop the call as she was done talking but my daughter didn't get anything or rather clarity at all! She called again so the last agent my daughter spoke to said the administrator isn't saying anything so she must wait, and we have yet to receive any confirmation or update regarding the status of my daughter's withdrawal.

Despite numerous attempts to contact your agents, including phone calls and discussions with representatives, I have encountered nothing but difficulties and unhelpful responses. Either the agents abruptly end the calls, or promising to escalate the matter, or they simply do not follow up as promised.

This lack of communication and transparency is highly concerning and unacceptable. As a loyal customer, we expect better service and timely updates regarding the financial transactions. I urge you to prioritize this matter and provide us with a clear explanation of the delay and a concrete timeline for when we can expect the funds to be transferred.

I appreciate your immediate attention to this matter and look forward to your prompt response.

Regards Sethu