Frustrated Client – Ongoing Delays with Provident Fund Withdrawal

Hi Sanlam

I am writing to request the immediate resending of my Provident Fund Withdrawal Claim form (ROT FORM) to the correct email address as required by Momentum.

Last week, I received an update from your side regarding the processing of my claim. However, I have just confirmed with Momentum that the ROT form must be sent to *** — not the email address previously used by Sanlam which is missing the number 1 and is incorrect.

Please resend my completed and signed ROT form today without fail to the correct Momentum email address: ***. As per Momentum’s instruction, kindly copy me on the email at *** so that I can follow up directly if necessary.

There have already been significant delays and frustrations from your side, which I have raised in previous emails and chats. I trust this matter will now be handled with the urgency it requires.

Please confirm once this has been done.