Frustrated client

Assupol call centre has high call volumes everytime I call to do a ff on my withdrawal. Claims department is worse the phone just rings with no luck of answer mindue one is using their own airtime. Over and above you get to speak to a call centre agent when you ask to speak to the manager they release the line it’s unfortunate I do not have the 2 agents name. I made my 3rd call lenogang answered and I asked to speak to the manager she said she’s currently unavailable I then asked for her manager being Erasmus ..people who work @ assupol are dead hearted they do not sympathise after soooo many attempts of trying to do a ff or fast track my request even worse their standard response has an old email address there’s no turn around time of response meaning one should just sit and wait for Jesus to return.

I’m really disappointed with assupols service. I mean there are plenty unemployed people who need the job if the agents are tired let them resign….