SM
Sanelisiwe M
1 reviews | Active since May 2024
17 Sept 2024, 12:26
Frustrated client
I have a retirement fund with Sanlam my contract ended at work in July, I have sent countless emails and they don't answer the 0861 number I am trying to get access to my money its now September and I have not been helped. I am truly frustrated with Sanlam and the service that they are giving to their clients.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
17 Sept 2024, 12:33Good afternoon Sanelisiwe
We apologise for your service experience and have arranged for urgent assistance from Sanlam Corporate.
Regards
Sanlam Client Care
We apologise for your service experience and have arranged for urgent assistance from Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply17 Sept 2024, 12:33
Official
Good afternoon Sanelisiwe
We apologise for your service experience and have arranged for urgent assistance from Sanlam Corporate.
Regards
Sanlam Client Care
We apologise for your service experience and have arranged for urgent assistance from Sanlam Corporate.
Regards
Sanlam Client Care
SM
Sanelisiwe M's updateReviewer Update
17 Sept 2024, 19:29Wow Sanlam 7hours later, and no one has tried to contact me this clearly show's that you guys just don't care about your clients. What kind of company that does not take the concern's of their clients seriously?
SM
Sanelisiwe M's update17 Sept 2024, 19:29
Reviewer Update
Wow Sanlam 7hours later, and no one has tried to contact me this clearly show's that you guys just don't care about your clients. What kind of company that does not take the concern's of their clients seriously?
Sanlam's replyOfficial
17 Sept 2024, 19:36Hello Sanelisiwe
Sanlam Corporate will revert back to you once they have investigated the matter.
Regards
Sanlam Client Care
Sanlam Corporate will revert back to you once they have investigated the matter.
Regards
Sanlam Client Care
Sanlam's reply17 Sept 2024, 19:36
Official
Hello Sanelisiwe
Sanlam Corporate will revert back to you once they have investigated the matter.
Regards
Sanlam Client Care
Sanlam Corporate will revert back to you once they have investigated the matter.
Regards
Sanlam Client Care
Sanlam's replyOfficial
19 Sept 2024, 10:12Good morning Sanelisiwe
We have received feedback that you have been contacted and that you will be assisted with this matter.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you will be assisted with this matter.
Regards
Sanlam Client Care
Sanlam's reply19 Sept 2024, 10:12
Official
Good morning Sanelisiwe
We have received feedback that you have been contacted and that you will be assisted with this matter.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you will be assisted with this matter.
Regards
Sanlam Client Care