Frustrated by Sanlam Gap Cover!

Very frustrating to try and get a claim resolved! I submitted a claim on 27 May 2025. To date the claim has not been resolved, with Sanlam Gap Cover requesting a document from medical aid – a document that already had all the requested information submitted to them. They further frustrated me by asking for a Transaction History Report from GEMS, which GEMS does not provide. All information requested was found on the medical aid statement, yet they are stalling with finalising my claim. When it comes time for the instalment to be paid, Sanlam debits your account on time, but when it comes to finalising your claim, Sanlam drags their heels. Shame on you, Sanlam!!! I will be looking for a new gap cover to replace you!