Frustrated and Helpless, I am not going to invest with Sanlam ever again.

Good Day, I would to vent my frustration with Sanlam (Pension Benefits), I have resigned at my previous employer end of Sep 2021 and ex employer paid my final contributions on the 7th of Oct 2021. I have been communicating with various call center staff, payment contribution staff and client services staff regarding my claim, even after sending records of payment, emails. They have been promising to provide me with feedback however to date I have only received an automated receipt of my enquiries and told that it has been escalated, un kept promises of feedback that I do not received. I am very unhappy about the level of service I have been receiving since my claim application was sent and confirmed to have been received by them in Sep 2021. My paid contribution have been updated, my claim is still not processed even after attempts to provide them with the required docs. Frustrated and helpless.