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Cynthia G

1 reviews | Active since Dec 2025

11 Dec 2025, 08:20

Frustrated and dissatisfied client

I sent a death claim on sunday 07/12/25, today its Thursday 11/12/25 there’s still no money in my account, I need to conduct my father’s funeral and nobody seem to care. Sanlam has a very bad service for their clients. I call everyday but still no progress

0
Replies (9)
Sanlam
Sanlam's reply11 Dec 2025, 08:22
Official
Good day Cynthia  We are sorry to hear of your loss.  Please respond to our private message.  Regards
 Sanlam Client Care 

Best regards,

Sanlam
Sanlam's reply11 Dec 2025, 08:23
Official
Good day Cynthia 
 We are truly sorry to hear about your poor client service experience during this difficult time. To help us escalate this matter effectively, we require the deceased ID number,  Regards
Sanlam Client Care 

Best regards,

CG
Cynthia G's update11 Dec 2025, 08:25
Reviewer Update
Hi sanlam
CG
Cynthia G's update11 Dec 2025, 08:26
Reviewer Update
Id no ***
CG
Cynthia G's update11 Dec 2025, 08:28
Reviewer Update
Id no of the deceased ***
CG
Cynthia G's update11 Dec 2025, 08:29
Reviewer Update
Policy no ***x9
Sanlam
Sanlam's reply11 Dec 2025, 08:30
Official
Thank you for the information. We have referred your complaint to Sanlam Life. Regards
Sanlam Client Care

Best regards,

CG
Cynthia G's update11 Dec 2025, 08:32
Reviewer Update
Thank you I hope for an immediate resolution of this matter
Sanlam
Sanlam's reply11 Dec 2025, 10:15
Official
This is to confirm that you have been called and will be assisted further.

Regards
Sanlam Client Care 

Best regards,