Frustrated and angry customer!

I terminated my child's education plan and completed the paper work three weeks ago. A consultant contacted me for me to verify my signature and I submitted what she requested from me. Until now I have not received payment. I have been sending follow up emails and called last week and was informed that the payment was finalised. However still nothing! This is really appalling service from Sanlam because when I signed up for the policy no signatures were required and they were happy to deduct money from my account every month. Now it's a mission to get my money back. This is really frustrating! Can someone please assist me