Frustrated

Good day I am very frustrated and lost for hope. I logged a claim on the 22 September on my preservation fund, the consulted assisting me is Liezel Joubert, I have been begging her for feedback. The claim has been seating on Supervisor approval since from the 11 October. I have called a number of times with no luck, the consultant from the contact center have been sending escalation emails to the supervisor and the manager but no response. I have no idea what to do now to get this claim paid out or get any feedback on what is a hold up.