frustarting and Disheartening Experience with Sanlam

I am compelled to share my deeply disappointing experience with Sanlam, particularly as I am currently facing severe financial difficulties. My partner's job loss during COVID-19 led to significant debt accumulation, forcing me to resign from my job to access my pension funds. The plan was to use those funds to alleviate our debt and start a new business to support my family. Unfortunately, my interactions with Sanlam have been nothing short of a nightmare.

Over the past four months, the customer service has been appalling. My attempts to resolve issues have been met with constant redirection—from one representative to another—without any actual resolution. I am now facing the dire consequences of this inadequate service: my vehicles have been repossessed, and we are on the brink of losing our home.

Sanlam’s lack of support and empathy is staggering. Today, after enduring over an hour on hold, I was informed that the administrator handling my case had moved to another department without any proper handover. I was promised a new representative would call me, but there has been no follow-up, and I am left in a state of complete abandonment.

The recurring excuse from Sanlam—“we’re waiting on SARS”—has become a frustratingly fami**** refrain. This lack of accountability and effective communication has only worsened our situation. My family is struggling, with even basic needs like school fees becoming an issue, and I am now forced to consider reapplying to my former employer out of desperation. Savings are depleted and i am being haunted by debt collectors

Based on my experience, I cannot recommend Sanlam to anyone. Their customer service is deeply disappointing and has exacerbated an already challenging situation. If you value timely support and effective resolution, you may want to look elsewhere.