ZN
Zanele N
1 reviews | Active since Mar 2018
30 Mar 2021, 18:21
FRUADSTERS
Hi ,
I am very angry at the manner in whic Sanlam icover treats its clients .I have a Sanlam funeral cover that I've has for almost 2 years ,they normally debit on the 27th however because the 27th of March was on a weekend they were supposed to debit on the next working day .They didnt and when i did a follow-up I was told that my policy has lapsed ,Ive been debited on a monthly basis how can my policy lapse when i was debited last month .
Patricia Maduna just responded to my email saying its lapsed with no explanation,what nonsense is that Please urgently get someone to contact me asap or correspond with me via email on ***.
Imagine paying for someone that apparently does'nt exist
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
30 Mar 2021, 18:53Dear Zanele
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply30 Mar 2021, 18:53
Official
Dear Zanele
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
ZN
Zanele N's updateReviewer Update
01 Apr 2021, 12:47Good day ,
This is so frustrating I received an email that the lapse on my policy is valid. So I contacted Sanlam and spoke to Gatyeni Vuyiswa who explained to me that they did not receive my premiums for the month of February and March .I asked how because nothing was being communicated to me ,she told me that it was sent on my email ***.I told her that I changed that email address to ***,she acknowledged that Peaceness Nala had not changed my mail address to the correct one .
She further explained to me that I have an outstanding amount of R1700 which didnt make sense to me ,but none the less she told me that she will escalate this to the administrator .
Vuyiswa got a bit defensive as if my anger is directed to her ,and my frustrations are to Sanlam because she is a representative to Sanlam .She was helpful by letting me know what's the issue .
I'd like my policy to be reinstated ,I've had this policy for sometime and if its lapsed then all the years would have been in vein .Please investigate and get back to me
This is so frustrating I received an email that the lapse on my policy is valid. So I contacted Sanlam and spoke to Gatyeni Vuyiswa who explained to me that they did not receive my premiums for the month of February and March .I asked how because nothing was being communicated to me ,she told me that it was sent on my email ***.I told her that I changed that email address to ***,she acknowledged that Peaceness Nala had not changed my mail address to the correct one .
She further explained to me that I have an outstanding amount of R1700 which didnt make sense to me ,but none the less she told me that she will escalate this to the administrator .
Vuyiswa got a bit defensive as if my anger is directed to her ,and my frustrations are to Sanlam because she is a representative to Sanlam .She was helpful by letting me know what's the issue .
I'd like my policy to be reinstated ,I've had this policy for sometime and if its lapsed then all the years would have been in vein .Please investigate and get back to me
ZN
Zanele N's update01 Apr 2021, 12:47
Reviewer Update
Good day ,
This is so frustrating I received an email that the lapse on my policy is valid. So I contacted Sanlam and spoke to Gatyeni Vuyiswa who explained to me that they did not receive my premiums for the month of February and March .I asked how because nothing was being communicated to me ,she told me that it was sent on my email ***.I told her that I changed that email address to ***,she acknowledged that Peaceness Nala had not changed my mail address to the correct one .
She further explained to me that I have an outstanding amount of R1700 which didnt make sense to me ,but none the less she told me that she will escalate this to the administrator .
Vuyiswa got a bit defensive as if my anger is directed to her ,and my frustrations are to Sanlam because she is a representative to Sanlam .She was helpful by letting me know what's the issue .
I'd like my policy to be reinstated ,I've had this policy for sometime and if its lapsed then all the years would have been in vein .Please investigate and get back to me
This is so frustrating I received an email that the lapse on my policy is valid. So I contacted Sanlam and spoke to Gatyeni Vuyiswa who explained to me that they did not receive my premiums for the month of February and March .I asked how because nothing was being communicated to me ,she told me that it was sent on my email ***.I told her that I changed that email address to ***,she acknowledged that Peaceness Nala had not changed my mail address to the correct one .
She further explained to me that I have an outstanding amount of R1700 which didnt make sense to me ,but none the less she told me that she will escalate this to the administrator .
Vuyiswa got a bit defensive as if my anger is directed to her ,and my frustrations are to Sanlam because she is a representative to Sanlam .She was helpful by letting me know what's the issue .
I'd like my policy to be reinstated ,I've had this policy for sometime and if its lapsed then all the years would have been in vein .Please investigate and get back to me