********** Transaction by Sanlam

Contact person : Glenton at Sanlam - Money saver Credit Card division Date of conversation: 28/12/2022 Time of conversation: 10:49

********** transaction instituted by Sanlam on my account refers.

We have been attempting to rectify and receive clarity regarding a ********** transaction to the amount of R 3900 from Sanlam on our credit card for the last three weeks. The lady we spoke to at Sanlam on the 23rd said that you (Sanlam Money saver credit card division) encountered "technical issues" and hence this transaction took place - which I do not believe at all. We have not authorised any transaction regarding this amount.

In a feeble attempt to "rectify" this transaction, Sanlam then requested copies of ID documents and sample signatures - this just creates even more of an opportunity for them to continue this ********** transaction. Sanlam created this issue and now we have to sacrifice our time, dignity and money to prove that we are innocent! YOU made this "technical mistake" and now we have to prove to you that we were not responsible.

Clearly someone in your technical department is either severely *********** or busy committing blatant *****.

The fact that your focus is to protect your company at all cost and blatantly accusing your clients, and shifting the onus of proof is of great concern.

We do not expect any feedback from Sanlam if the rating on this site is anything to go by.

We are currently closing all of our policies with Sanlam and moving our annuities to a more reputable company.

S.E Jones