********** sales and misleading by Nthebo Moyo

Mrs. N Moyo. I had a problem with the wrong product sold to me at a very high premium and no documents received I got it to the attention of assupol management maponya mall as well as Newtown mall and requested a cancelation since the policies started but I was promised it will be done. As i wanted to restart afresh i waited on them then in January the policies was still deducting and i called the call centre requesting a cancellation and they promised it is done on their side yet nothing was done i then forwarded a email venting my frustration to assupol and requested a full refund as this is my money i work so damn hard for then a Nthebo Moyo who dont even know how to spell my name on her unprofessional emails rep**** with the nerve stating it is not their fault i received wrong covers and wont refund me yet when i got to the point of being a rude customer her manager requested on a email that she forwarded to me to refund me since January and the premiums will be cancelled I then got refunded but less then promised and I emailed again and Moyo said as per previous emails I'll be refunded from February what a ********* and a lier she is because I have the email that she send stating from January and they are still deducting from my account I asked for the CEOs email or company directors contacts and she ignored my request so next step media.