********** policy

Item: Sanlam
Rating: 1
Author: SiwaVuyisile K

I just recently found out that i have a policy with Sanlam that i apparently took 3 years ago (2016) i never knew about the policy cause i dont really have time to look at my payslips, the policy covers four people that i dont even know and what puzzles me the most is that over the 3 years i never not even once received a letter/email updating me about this policy and they tried sending me a claim form but to this day i never received the form so i had to go as far as giving an alternative email which i received...on 2019-12-04 i submitted all the documents they needed to file for a ***** case and they said it will be assessed within 5 working days, 5 working days ended on 2019-12-11 but noone contacted me and when i called them on 2019-12-12 thats when i was told i needed to forward a cancellation form...all i need is my money back hassle free as they were deducting it...

Helpful (0)

Replies (3)

Sanlam's replyOfficial

12 Dec 2019, 12:50

Good day, SiwaVuyisile We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations

Sanlam's reply12 Dec 2019, 12:50

Official

Sanlam's replyOfficial

17 Dec 2019, 08:58

Good day SiwaVuyisile
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.

Regards
Client Relations

Sanlam's reply17 Dec 2019, 08:58

Official

SiwaVuyisile K's updateReviewer Update

26 Jan 2020, 12:22

How will i make direct contact with the consultant when i dont even have their direct contact line and everytime i call Sanlam im told that someone is going to call me but i never receive the calls?

SiwaVuyisile K's update26 Jan 2020, 12:22

Reviewer Update

How will i make direct contact with the consultant when i dont even have their direct contact line and everytime i call Sanlam im told that someone is going to call me but i never receive the calls?