SK
SiwaVuyisile K
1 reviews | Active since Nov 2019
26 Jan 2020, 12:14
********** POLICY
Im honestly not happy with Sanlam, beginning of December 2019 i learnt of a policy that i apparently have with them but i never joined it that covered people i didnt even know...i sumbmitted everything they asked for in order to cancel the policy and pay me back the premiums they have been deducting since 2016...i was told to wait 6 weeks and at almost 8 weeks i still havent heard anything from them and the policy is still deducting these premiums...all i need is my money back, the have ****** me of more than R8000.00...this is my 2nd bad experience i've had with them and i would never recommend them to anyone.
Helpful (0)
Replies (11)0
Replies (11)
Sanlam's replyOfficial
26 Jan 2020, 12:17Dear SiwaVuyisile
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
Sanlam's reply26 Jan 2020, 12:17
Official
Dear SiwaVuyisile
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
26 Jan 2020, 12:18Dear SiwaVuyisile
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
Sanlam's reply26 Jan 2020, 12:18
Official
Dear SiwaVuyisile
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will investigate it.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
28 Jan 2020, 09:19Good day, SiwaVuyisile
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsClient Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsClient Relations
Sanlam's reply28 Jan 2020, 09:19
Official
Good day, SiwaVuyisile
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsClient Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. RegardsClient Relations
SK
SiwaVuyisile K's updateReviewer Update
29 Jan 2021, 08:25After i forwarded another review again on Sanlam i was contacted and the lady i spoke with promised to contact me again but till today i havent received the call after their rep was negligent enough to add people i didnt know to my policy which led me to not know about it.
SK
SiwaVuyisile K's update29 Jan 2021, 08:25
Reviewer Update
After i forwarded another review again on Sanlam i was contacted and the lady i spoke with promised to contact me again but till today i havent received the call after their rep was negligent enough to add people i didnt know to my policy which led me to not know about it.
Sanlam's replyOfficial
29 Jan 2021, 09:05Dear SiwaVuyisile
We are sorry to hear that you have not yet been contacted. We are following up with the relevant team.
Kind regards,
Sanlam Client Relations
We are sorry to hear that you have not yet been contacted. We are following up with the relevant team.
Kind regards,
Sanlam Client Relations
Sanlam's reply29 Jan 2021, 09:05
Official
Dear SiwaVuyisile
We are sorry to hear that you have not yet been contacted. We are following up with the relevant team.
Kind regards,
Sanlam Client Relations
We are sorry to hear that you have not yet been contacted. We are following up with the relevant team.
Kind regards,
Sanlam Client Relations
SK
SiwaVuyisile K's updateReviewer Update
19 Aug 2022, 08:48On the above mentioned policy i was told that im due for a cash back but because the policy had to many errors and had covered 4 people that i did not know i ended up fighting that and never got to claim my cash back. I would like to claim it now as i never skipped a premium until the time i was due for cash back.
SK
SiwaVuyisile K's update19 Aug 2022, 08:48
Reviewer Update
On the above mentioned policy i was told that im due for a cash back but because the policy had to many errors and had covered 4 people that i did not know i ended up fighting that and never got to claim my cash back. I would like to claim it now as i never skipped a premium until the time i was due for cash back.
Sanlam's replyOfficial
19 Aug 2022, 11:18Good day SiwaVuyisile
We have referred your request to Sanlam SKY to get in touch with you.
Regards
Sanlam Client Care
We have referred your request to Sanlam SKY to get in touch with you.
Regards
Sanlam Client Care
Sanlam's reply19 Aug 2022, 11:18
Official
Good day SiwaVuyisile
We have referred your request to Sanlam SKY to get in touch with you.
Regards
Sanlam Client Care
We have referred your request to Sanlam SKY to get in touch with you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
19 Aug 2022, 16:25Hi again
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
Sanlam's reply19 Aug 2022, 16:25
Official
Hi again
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted.
Regards
Sanlam Client Care
SK
SiwaVuyisile K's updateReviewer Update
26 Aug 2022, 07:36I emailed my form along with my supporting documents on 2022-08-21 but until today 2022-08-26 i still havent gotten anything from Sanlam. Honestly, i have never had a great experience with Sanlam.
SK
SiwaVuyisile K's update26 Aug 2022, 07:36
Reviewer Update
I emailed my form along with my supporting documents on 2022-08-21 but until today 2022-08-26 i still havent gotten anything from Sanlam. Honestly, i have never had a great experience with Sanlam.
Sanlam's replyOfficial
26 Aug 2022, 08:14Good day SiwaVuyisile
We are sorry to hear this. We have requested Sanlam Sky to look into the matter and contact you.
Regards
Sanlam Client Care
We are sorry to hear this. We have requested Sanlam Sky to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply26 Aug 2022, 08:14
Official
Good day SiwaVuyisile
We are sorry to hear this. We have requested Sanlam Sky to look into the matter and contact you.
Regards
Sanlam Client Care
We are sorry to hear this. We have requested Sanlam Sky to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
26 Aug 2022, 14:06Good day SiwaVuyisile
We have received feedback that Sanlam Sky has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has been in touch with you.
Regards
Sanlam Client Care
Sanlam's reply26 Aug 2022, 14:06
Official
Good day SiwaVuyisile
We have received feedback that Sanlam Sky has been in touch with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has been in touch with you.
Regards
Sanlam Client Care