********** policies

Sanlam is really giving me horrible service intentionally. They have acknowledged that the policies in my name were opened **********ly. They have been debiting premiums for months but they only credited only one month premium. They say I should wait for the investigation but I have been waiting for almost 3 months without any progress report from someone. All contact with them has failed and I always have to speak to a different person and explain my complain repeatedly but no action is done. Could someone please tell me what is going on?