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RF
Ramaremela F

1 reviews | Active since Apr 2015

21 Oct 2017, 07:44

********** FUNERAL POLICIES IN MY NAME

Two Sanlam ladies came to my home around July 2017 selling funeral policies.I filled the application but did not provide my 3 months payslips to complete my application as I was in hurry,we agreed I to provide them later on to finalise my application. It never happened and I took a policy elsewhere. In August the same ladies came by my house probably to get the payslips but I was not home and my wife advised them I no longer need their policy. Then my wife picks up two debit orders by Sanlam on my bank records early October . I called the call center and I was advised I have not ONE BUT TWO policies. For the first time in my life I had to do a reversal and I contacted one of the ladies to find out why this happened and she told me she personally destroyed my application after she spoke to my wife and had no idea how it was submitted. She promised to sort it out and contact me back. We approaching month end again, no response, call centre line forever busy. I JUST WANT SOMEBODY TO FIX THIS WITHOUT ME RUNNING AROUND GETTING AFFIDAVITS. Somebody fix this and STOP DEBITING MY ACCOUNT PLEASE. Freedom

0
Replies (8)
Sanlam
Sanlam's reply21 Oct 2017, 07:51
Official

We acknowledge your posting, and will refer it first thing Monday morning.

Regards

Client Relations

Sanlam
Sanlam's reply25 Oct 2017, 10:52
Official

Good day

Our Sanlam Sky Complaints consultant is unable to get hold of you on the contact numbers and email address provided. Could you please provide us with your correct contact details and email address in order for the feedback to be provided to you.

Thank you and regards,

Client Relations

Sanlam
Sanlam's reply30 Oct 2017, 11:01
Official

Good day

We require your direct contact details. Upon receipt thereof we will provide you with feedback.

Thank you and regards,

Client Relations

RF
Ramaremela F's update30 Oct 2017, 22:34
Reviewer Update
Sincere apologies, my email was filled wrong, but my cell number is correct and I had a restricted number calling me but it rings twice and cuts before I can answer. I hope you not answering me so late so you can debit me again since its month end. ********** ********** ********** I also copied some of the communication with your consultant below. From: Dimakatso Nkosi ********** Sent: 03 October 2017 02:09 PM To: Freedom Ramaremela Subject: RE: RE_policy I didn't come to your wife looking for payslip,I came to tell u that I'm destroying your app,let me check with my manager keletso On Oct 3, 2017 2:05 PM, "Dimakatso Nkosi" ********** wrote: Hi I'm surprised to hear that I personally destroyed your application,I'm very much sorry about that let me find out what happened then I'll come back to u On Oct 3, 2017 1:29 PM, "Freedom Ramaremela" ********** wrote: Hi, I see my policies are finalised without me. I saw two debit for Sanlamsky and I called your customer care only to be informed I have two policies. I also understand my wife advised you that we took a policy elsewhere when you came looking for the payslips sometime in August or early September. How are you going to resolve this problem? Freedom Ramaremela Credit Consultant, MacRobert Incorporated Attorneys | Reg No: *** (012) ********** | (087) ********** | ********** www.macrobert.co.za | B-BBEE Level 1 | POPI Landmark Building West Office Park, 13 Umgazi Street, Menlo Park, Pretoria, 0081 From: Dimakatso Nkosi ********** Sent: 15 August 2017 06:48 PM To: Freedom Ramaremela Subject: Re: RE_policy Hi freedom let me send the info u asked me about 2moro so that u can send your payslip so that your application can be processed On Aug 10, 2017 1:31 PM, "Freedom Ramaremela" ********** wrote:
Sanlam
Sanlam's reply31 Oct 2017, 08:29
Official

Good day

Thank you for the information i will forward it to Sanlam Sky Complaints department for urgent attention.

Regards,

Client Relations

Sanlam
Sanlam's reply01 Nov 2017, 09:17
Official

Good day

We have been informed that Ms Cellere from Sanlam Sky made contact with you and requested an affidavit.

Thank you and Regards,

Client Relations

RF
Ramaremela F's update13 Nov 2017, 18:21
Reviewer Update
Ms Cellere and Mr Andrews from the forensic investigation team resolved my problem in a day. Ms Cellere further assisted with my refund and I'm grateful for everything. Regards
Sanlam
Sanlam's reply14 Nov 2017, 08:32
Official

Good day

We are glad that this matter was resolved and that you are happy with the service you received. We will relay the feedback to Ms Cellere and Mr Andrews and their respective managers.

Kind Regards,

Client Relations