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`Nonceba Mbuqe

1 reviews | Active since Nov 2012

28 Feb 2022, 09:01

********** debit order by Sanlam

Sanlam had stopped my policy end of October due to being behind. I tried to negotiate reinstating the policy but was told no I must start over again. Since November until now 28/02/2022 Sanlam has been debiting my account, the inconvenience they caused me in December cannot be measured, taking money kept to travel to work before December pay. Just now I needed to pay something very important, but to find Sanlam gain has taken my money. The money i lost in reversing these transitions is what hurts me the most, yet I must claim while they have no permission to debit anymore. They kept robbing my bank by changing the ref number and debit date. This is day light *******. I hate to hear the name sanlam I regret having to once trust them.

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Replies (1)
Sanlam
Sanlam's reply28 Feb 2022, 09:04
Official
Dear *****ba

We are sorry to hear of your experience with us. Please accept our apology for the service received. We have escalated your matter to our SKY team for further handling. 

Regards
Sanlam Client Relations