1 reviews | Active since Oct 2017
********** benefiary on my life cover.
I'm ****ed off, worried and disappointed at sanlam when I decided to check my profile just to check if my details and benefiary were still correct. I got the shock of my life to see a person as a beneficiary whom I don't even know. Never even met them in my dreams. I was shocked because I never nominated just person to be my benefiary. When I called sanlam could only tell me their will log an investigation or it may have been an error on their side. I feel like crying right now. What happened if I died and my kids would have been left penny less because of a stupid mistake from sanlam because I know for sure I never nominated that person to be beneficiary only two people would be my benefiary that is my mother or my son. The carelessness of sanlam how stupid can you be with my life savings and my kids future. I'm utterly disappointed I want to hear how their will respond. Cause clearly the *****ester is within your company. And I want them to show me the proof that I nominated that person.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Sanlam Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Sanlam Client Relations
Please allow us to look into your matter and we will be in touch with you.
Regards,
Sanlam Client Relations
Please allow us to look into your matter and we will be in touch with you.
Regards,
Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. RegardsSanlam Client Relations