1 reviews | Active since Nov 2017
********** activity on my profile
I opened policies with Assupol around 2006 or 2008 and cancelled in 2010, but found out in 2012 that it was not cancelled and left it as is. I tried cancelling again this year 2017, only to find out when they confirmed my cancellation that there's dependents on my profile I do not know and with funny looking ID numbers. I opened a ***** case with Assupol and it's been almost 3 months now and all they keep telling me is that they're still investigating and every time I have to follow up with the investigation, they never contact me to update me.
Dear Mayedwa Pepese,
We are really sorry to hear you had this experience.
We will be in direct communication with you shortly to provide us with more information to resolve the issue.
Proudly Serving,
Assupol Complaints Team
Dear Mayedwa Pepese,
We are really sorry to hear you had this experience.
We will be in direct communication with you shortly to provide us with more information to resolve the issue.
Proudly Serving,
Assupol Complaints Team
Dear M Pepese,
We apologise for the delay in the response. We will communicate the final response to you directly as soon as possible.
Proudly Serving,
Assupol Complaints Team
Dear M Pepese,
We apologise for the delay in the response. We will communicate the final response to you directly as soon as possible.
Proudly Serving,
Assupol Complaints Team
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.
We are really sorry that you feel our service has not been up to standard.
Our further communication with you will be by direct e-mail or phone.
For your convenience, please note our dedicated complaint channels: *** / ***.
Proudly serving.
Assupol Complaints Team
Dear M Pepese,
Thank you for bringing this matter to our attention.
Please note that the matter is currently being dealt with through the Office of the Ombud and all enquiries should be made through them.
Proudly serving.
Assupol Complaints Team
Dear M Pepese,
Thank you for bringing this matter to our attention.
Please note that the matter is currently being dealt with through the Office of the Ombud and all enquiries should be made through them.
Proudly serving.
Assupol Complaints Team