ZM
Zanele M
1 reviews | Active since Mar 2019
06 Feb 2023, 16:17
********** activities by Sanlam against a surrendered policy - what a nerve
I surrendered my policy in May 2022, but the company didn't end the process with my employer , and I was told in May that it will take 3 months for the company to stop the deductions , I don't know why 3 month , its Feb the company is still deducting money *******ly for non-existing policy ,that ********** I think ombudman needs to intervene . Imagine after 8 months of deducting R399 , the company has a nerve of telling me that the amount due to me is R1000, lol unless their system has a problem with calculations , I want a confirmation that the stop order is cancelled and my money to be made available with interest.
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Replies (5)0
Replies (5)
Sanlam's replyOfficial
07 Feb 2023, 09:06Good day Zanele
We have escalated your complaint again to the relevant team who will be in contact with you.
Regards
Sanlam Client Care
We have escalated your complaint again to the relevant team who will be in contact with you.
Regards
Sanlam Client Care
Sanlam's reply07 Feb 2023, 09:06
Official
Good day Zanele
We have escalated your complaint again to the relevant team who will be in contact with you.
Regards
Sanlam Client Care
We have escalated your complaint again to the relevant team who will be in contact with you.
Regards
Sanlam Client Care
ZM
Zanele M's updateReviewer Update
08 Feb 2023, 07:08I need Sanlam to pay my money in full, I received R1197, please tell me how much is R399*10 plus interest , I am sure you have a calculator in your possession. I surrendered my policy beginning of May 2022, deduction still went through in May and I know it was not part of the payout I received, so the ********** deductions from May to Feb do they amount to R1197, stop disrespecting me. I AM EXPECTING THE BALANCE together with calculations, companies like yours are discouraging someone from investing because you never pay what is due. I want the balance in full by end of business day.
ZM
Zanele M's update08 Feb 2023, 07:08
Reviewer Update
I need Sanlam to pay my money in full, I received R1197, please tell me how much is R399*10 plus interest , I am sure you have a calculator in your possession. I surrendered my policy beginning of May 2022, deduction still went through in May and I know it was not part of the payout I received, so the ********** deductions from May to Feb do they amount to R1197, stop disrespecting me. I AM EXPECTING THE BALANCE together with calculations, companies like yours are discouraging someone from investing because you never pay what is due. I want the balance in full by end of business day.
Sanlam's replyOfficial
08 Feb 2023, 08:40Good day Zanele
We have received confirmation that you have been sent an email with feedback. Please respond to the consultant who is busy assisting you.
Regards
Sanlam Client Care
We have received confirmation that you have been sent an email with feedback. Please respond to the consultant who is busy assisting you.
Regards
Sanlam Client Care
Sanlam's reply08 Feb 2023, 08:40
Official
Good day Zanele
We have received confirmation that you have been sent an email with feedback. Please respond to the consultant who is busy assisting you.
Regards
Sanlam Client Care
We have received confirmation that you have been sent an email with feedback. Please respond to the consultant who is busy assisting you.
Regards
Sanlam Client Care
ZM
Zanele M's updateReviewer Update
08 Feb 2023, 08:47I have not received any email from Sanlam, thus says a lot about lack of professionalism,but you don't make a mistake about getting premiums against surrendered policies, I am wondering on receipt of my money where have you been allocating it to, since the policy does not exist. Tell your people I am so waiting for those records and the balance of my money for 10 months.
ZM
Zanele M's update08 Feb 2023, 08:47
Reviewer Update
I have not received any email from Sanlam, thus says a lot about lack of professionalism,but you don't make a mistake about getting premiums against surrendered policies, I am wondering on receipt of my money where have you been allocating it to, since the policy does not exist. Tell your people I am so waiting for those records and the balance of my money for 10 months.
Sanlam's replyOfficial
09 Feb 2023, 11:26Good day Zanele
The consultant did try to call you but was not able to reach you. They did however confirm they are corresponding with you via email.
Regards
Sanlam Client Care
The consultant did try to call you but was not able to reach you. They did however confirm they are corresponding with you via email.
Regards
Sanlam Client Care
Sanlam's reply09 Feb 2023, 11:26
Official
Good day Zanele
The consultant did try to call you but was not able to reach you. They did however confirm they are corresponding with you via email.
Regards
Sanlam Client Care
The consultant did try to call you but was not able to reach you. They did however confirm they are corresponding with you via email.
Regards
Sanlam Client Care