********** act

Iris Mac Tavie is the policy holder. The money that was paid out was **********ly paid out in to her soon to be ex-husband's bank account. When this was bought to the consultants of Sanlam attention , they had failed to be pro-active and investigate the ********** act. Services received, had been pathetic, no consultant wanted to help and had simply avoided me. Other beneficiaries except her husband, had not been aware that these claims had been paid out. After many attempts to get Sanlam's attention for assistance, Sanlam now accuses us, stating that the money paid out had been used on Iris's medical assistance which is simply not the case. Sanlam, along with her soon to be ex-husband, had deprived Iris from all her money which is needed for her medical help. When the money had been paid out, Iris (in her state of illness), as well as her children had been evacuated from their home by her husband as soon as the money was paid out. Sanlam had admitted to the ***** but are hesitant on paying the money back.