hS
hlu S

1 reviews | Active since Dec 2017

13 Mar 2018, 19:02

Sanlam agents

<div>A Sanlam employee used information I had given her last year, while signing up for a funeral policy, to **********ly open up a different policy. She just changed the address, phone number and email address so as I would not get any correspondence on the policy and wise up to her *****. Sanlam now wants me to wait for up to 6 weeks while they supposedly investigate before I get refunded my money, which their employee stole from me.I won't be holding my breath that they'll pay me back my money with interest or compensate me for what I've had to spend to get this policy canceled. Do not Trust Sanlam agents</div>

0
Replies (8)
Sanlam
Sanlam's reply13 Mar 2018, 19:14
Official

Dear Hlu,

Thank you for bringing your complaint to our attention. We will investigate your complaint and be in contact with you shortly.

Kind regards

Client Relations

Sanlam
Sanlam's reply16 Mar 2018, 10:36
Official

Good day

We have been informed that the matter was investigated and feedback was provided.

Kind Regards,

Client Relations

Sanlam
Sanlam's reply16 Mar 2018, 10:36
Official

Good day

We have been informed that the matter was investigated and feedback was provided.

Kind Regards,

Client Relations

hS
hlu S's update26 Aug 2018, 08:42
Reviewer Update
It's 5 and a half months later and still no feedback on the investigation, which was supposed to take up to 6 weeks. Which further leads me to believe that Sanlam actively encourages their employees to open up ********** policies as it boosts their bottom line. Once again, DO NOT trust Sanlam employees with your personal details. They will de***** you of your hard earned money
Sanlam
Sanlam's reply27 Aug 2018, 08:01
Official

We take note of your comment and will refer it to the relevant department to make contact with you.

Regards,

Client Relations

Sanlam
Sanlam's reply29 Aug 2018, 10:25
Official

Good day

We have been informed that a consultant made contact with you regarding this matter.

Regards,

Client relations

hS
hlu S's update29 Aug 2018, 10:32
Reviewer Update
Yes, it's been resolved to my satisfaction
Sanlam
Sanlam's reply29 Aug 2018, 11:08
Official

Thank you for informing us.

Regards

Client relations