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nompumelelo N

1 reviews | Active since May 2014

16 Apr 2019, 19:23

***** in 3 policies and with 3 diffarent consultants

in 2016 I met a guy by the name of mduduzi he actually came to my work place selling assupol policies. I was interested on the retirement annuity. at that time I was 30 years he said based on my age. I will have to pay R300 and that it had to debit on the payroll to reduce my tax. few months later he left the company. when I wanted new products I went to their offices in Middelburg only to find that he was lying about the tax and R300 premium. later the premium was reduced I then decided to take a educational cover and life cover with one of the guys in the office, cant recall his name but I know his face. Fast forward to 2019 I noticed that my February salary has decreased by R400 and since I don't receive a pay slip every month I thought there was an increase in my tax. on the 6 February 2019 I got an sms that am in arrears on one of my policy with a policy number ********** 785. I thought they made a mistake maybe send it to wrong person. On the 16/04/2019 I went to my finance to check my payslip only to find a new policy is taking R331 from my salary. I called assupol only to find that I have joined a funeral cover for me, my spouse in 2019/01/01(Obri mahlangu date of birth 1979/10/26) which I don't know and my son Lindokuhle (And my son). and the educational cover that I took in 2017 has been converted into a savings that will mature in 2027 July, I did not need a savings and it was give to me without my knowledge.

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Replies (1)
Sanlam
Sanlam's reply17 Apr 2019, 08:36
Official
Good day , 

Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.

We are really sorry that you feel our service has not been up to standard and for the misrepresentation of cover provided.

Our further communication with you will be by direct e-mail or phone.

For your convenience, please note our dedicated complaint channels: *** / ***.

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Assupol Complaints Team