***** and ******** act from Channel Life

I lodged a complaint about channel life about me being a beneficiary for my late grandmother and after they deposited her money for burial into my account they then started taking money from my account as premium on a monthly basis for more than 10 yrs. They phoned me saying they have been taking money from me, they even told me the start and end date. They said they were going to send me an email but have not heard from them since. I don't see a point why they need to send me emails as they can see they took my money without my consent. This is a misconduct and ******** act. I need my money asap.