*****

My mother just retired and when she claimed for her retirement, she was given not even half of the agreed maturity sum , when she enquired with Sanlam she was told that she will not get the rest of the remaining sum because of the "COVID-19" situation world wide. The amount given to her is also less than what she contributed over the years which means that she actually donated money to Sanlam. It is an insurance policy with legal agreements which were not met by Sanlam please assist in this regard.