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lindelwa H

1 reviews | Active since Sept 2015

06 Apr 2017, 07:11

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<p>I am Lindelwa Cele id number ********** 333086...i noticed on my payslip that Assupol was educting where as i have never joined a policy with Assupol Life My details were **********ly used to open a policy i then went to Assupol in Durban 320 to report such i filled all the neccesary documents and submitted all the documents needed .I believe now its going to a full month no update and refund from Assupol its just all quite .I believe i should be updated on how far the process is as i need this policy cancelled and my money refunded immediately .Im very dissapointed in the way that assupol does business and i request am update on the matter. My contact details are ********** 5350</p>

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Replies (2)
Sanlam
Sanlam's reply06 Apr 2017, 07:30
Official

Dear Lindelwa,

Thank you for informing us.

We will look into the matter and provide feedback as soon as possible by direct e-mail.

Our sincere apologies for any inconvenience caused.

Proudly Serving.

Assupol Complaints Team

Best regards,

Sanlam
Sanlam's reply12 Apr 2017, 13:06
Official

Good Day,

We confirm that a refund will be paid within 7 to 10 working days.

Regards

Best regards,