FORMAL COMPLAINT REGARDING *****ULENT POLICY AND OUTSTANDING REFUND

I, Yanga Mvutuza, Identity Number ***, hereby lodge a formal complaint against Assupol regarding the ******** creation of a *****ulent policy using my personal information.

I discovered that Assupol had used information from my existing policy to create another policy without my knowledge, consent, or authorization. Upon becoming aware of this matter, I contacted Assupol and provided all the documentation and proof they requested during their investigation.

Following their investigation, Assupol confirmed that the policy in question was *****ulent and subsequently cancelled it. I received a written confirmation from Assupol, which is currently in my possession, confirming the cancellation of the *****ulent policy. The letter further stated that I would receive a refund after 31 May 2026.

Despite this undertaking, I have not received the refund due to me. During this process, a lady who introduced herself as Zodwa Dlamini from the Assupol Forensic Investigation Department contacted me regarding the matter. Thereafter, I received an email from a clerk by the name of Thato Nyathi, who advised that my complaint had been forwarded to the relevant department for processing of the refund.

To date, no refund has been paid to me, nor have I received any satisfactory explanation for the delay. I have comp**** fully with all requests made by Assupol and have provided all the necessary documentation required to resolve this matter.

I therefore request urgent intervention and demand that the outstanding refund be paid to me without any further delay. I further request written confirmation regarding the status of my refund and the reasons for the continued delay in processing the payment.

I reserve all my rights to pursue this matter through the appropriate regulatory and legal channels should the refund not be paid within a reasonable period.

Yours faithfully,

Yanga Mvutuza