Formal Complaint Regarding Delayed Payment

I am writing to express my dissatisfaction with the handling of my recent request to withdraw from my Sanlam Investment cover. It has been over 7 days since I submitted my request to withdraw, and I am deeply concerned that there has been no progress regarding this request. Unfortunately, this delay is causing significant inconvenience and financial strain on my part, as I re**** on the timely processing of this claim. I keep wondering if it is not possible for these kind of requests to be attended to as soon as possible. I urge Sanlam Insurance to prioritize my claim and provide a prompt resolution.