Formal Complaint - Delay in Finalisation of Income Protection Claim

Dear Sanlam Claims

I am writing in my personal capacity to formally raise a concern regarding the ongoing delay in the finalization of my Income Protection claim under the above policy.

I understand that claims of this nature require careful medical and occupational assessment. However, despite having submitted all requested supporting documentation and complying with every requirement communicated to me, my claim remains pending with no clear indication of when it will be concluded.

I am currently unable to work due, as a result, I have no employment income at present. The purpose of this policy was to provide financial support during precisely this type of circumstance. Unfortunately, while the claim remains outstanding, I continue to face significant monthly financial obligations, including: - Essential household and living expenses - Ongoing medical treatment and healthcare costs - Expenses not fully covered by my medical aid

These are necessary expenses, and the continued delay in the assessment of my claim is placing increasing financial strain on me and my household at an already vulnerable time.

I have maintained a consistent premium payment history on this policy and have acted in good faith throughout the claims process. All documentation requested by Sanlam has been submitted timeously, and I have responded promptly to any further queries.

I respectfully request a clear indication of the expected timeframe for finalization.

This matter is causing both financial hardship and emotional distress during a period in which my focus should be on managing my health and recovery.

I trust that this complaint will receive urgent attention and that my claim will be assessed and concluded fairly and without further unnecessary delay.