MR
Matshediso R
1 reviews | Active since Apr 2022
23 Jun 2022, 10:59
Forced to pay twice for the same month
I have been sent from pillar to post for my policy payments to be rectified I change payment dates with Sanlam and now they want me to pay twice for the same month and no one seems to be able to rectify it this has been the waste service ever
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
23 Jun 2022, 11:42Good day Matshediso
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. Kindly provide your ID or policy number in the private field for further investigation.
Regards Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. Kindly provide your ID or policy number in the private field for further investigation.
Regards Client Relations
Sanlam's reply23 Jun 2022, 11:42
Official
Good day Matshediso
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. Kindly provide your ID or policy number in the private field for further investigation.
Regards Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. Kindly provide your ID or policy number in the private field for further investigation.
Regards Client Relations
Sanlam's replyOfficial
23 Jun 2022, 14:02Thank you for the details, Matshediso.
We have escalated your matter with our SKY team for further handling.
Regards
Client Relations
We have escalated your matter with our SKY team for further handling.
Regards
Client Relations
Sanlam's reply23 Jun 2022, 14:02
Official
Thank you for the details, Matshediso.
We have escalated your matter with our SKY team for further handling.
Regards
Client Relations
We have escalated your matter with our SKY team for further handling.
Regards
Client Relations
Sanlam's replyOfficial
23 Jun 2022, 14:47Good day Matshediso
We have tried calling you but it goes straight to voicemail. Please provide a convenient time for us to call again.
Regards
Client Relations
We have tried calling you but it goes straight to voicemail. Please provide a convenient time for us to call again.
Regards
Client Relations
Sanlam's reply23 Jun 2022, 14:47
Official
Good day Matshediso
We have tried calling you but it goes straight to voicemail. Please provide a convenient time for us to call again.
Regards
Client Relations
We have tried calling you but it goes straight to voicemail. Please provide a convenient time for us to call again.
Regards
Client Relations
Sanlam's replyOfficial
23 Jun 2022, 15:59Hi Matshediso
Your comments are noted and thankyou for getting back to us. We have informed the consultant.
regards
Client Relations
Your comments are noted and thankyou for getting back to us. We have informed the consultant.
regards
Client Relations
Sanlam's reply23 Jun 2022, 15:59
Official
Hi Matshediso
Your comments are noted and thankyou for getting back to us. We have informed the consultant.
regards
Client Relations
Your comments are noted and thankyou for getting back to us. We have informed the consultant.
regards
Client Relations
Sanlam's replyOfficial
18 Jul 2022, 15:25Good day.
We have received confirmation that you have been been contacted and assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been been contacted and assisted.
Regards
Sanlam Client Care
Sanlam's reply18 Jul 2022, 15:25
Official
Good day.
We have received confirmation that you have been been contacted and assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been been contacted and assisted.
Regards
Sanlam Client Care