Hellopeter
Share Your Experience
LP
Lendl P

1 reviews | Active since Jul 2021

19 May 2026, 01:07

Follow-Up: Provident Fund Withdrawal Claim

Here’s a professional but firm HelloPeter complaint you can post:

I am extremely disappointed with the lack of communication and delays regarding my provident fund withdrawal claim with Sanlam.

All required documents were submitted on 9 April 2026, and the bank verification process was completed shortly thereafter. On 13 April 2026, I was advised that the claim was “with the specialist checking for all contributions received.”

Since then, more than 20 working days have passed with no progress, no meaningful feedback, and no indication of when the claim will be finalised.

I have sent follow-up emails requesting an update, clarification on the delay, and confirmation whether any further information is required, but I have received no response.

It is unacceptable for clients to be left without communication for such an extended period, especially when all requested documentation has already been provided.

I would appreciate urgent intervention, a clear explanation for the delay, and a realistic turnaround time for the finalisation and payout of my claim.

0
Replies (9)
Sanlam
Sanlam's reply19 May 2026, 07:33
Official
Good day Lendl  
 
We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate.
 
Regards
 Sanlam Client Care 
LP
Lendl P's update19 May 2026, 08:47
Reviewer Update
Good day,

Thank you for your response and for referring my complaint to Sanlam Corporate. I appreciate the acknowledgement.

However, I would appreciate more than a referral confirmation. My claim has been delayed for an extended period, and I still have not received any explanation regarding the reason for the delay or an estimated turnaround time for finalisation and payout.

Kindly provide an update on the current status of my claim, the specific reason for the hold-up, and an expected timeline for completion.

I look forward to receiving a clear response and resolution as soon as possible.


Sanlam
Sanlam's reply19 May 2026, 08:52
Official
Sanlam Corporate will provide you with this information.
 
Regards
Sanlam Client Care
LP
Lendl P's update20 May 2026, 09:07
Reviewer Update
am extremely disappointed with the level of communication and service received regarding my claim with Sanlam.
Following my previous complaint, I received a response advising that my matter had been escalated to the relevant business unit and that I would receive further correspondence directly from Sanlam. Unfortunately, despite this assurance, I have received no further communication or update.
I have since sent additional follow-up emails and have received no response. It is concerning that commitments made to contact and update clients are not being followed through. I understand that processes can take time, but a lack of communication and transparency is unacceptable.
I would appreciate urgent intervention, a proper explanation for the ongoing delay, and a realistic timeframe for the finalisation and payout of my claim. More importantly, I request that the communication promised to me actually takes place.
Sanlam
Sanlam's reply20 May 2026, 09:38
Official
Good day Lendl

We have relayed our message to Sanlam Corporate.

Regards
Sanlam Client Care
LP
Lendl P's update21 May 2026, 12:06
Reviewer Update
Please note that Sanlam corporate have still not made any contact…
Sanlam
Sanlam's reply21 May 2026, 13:40
Official
Good day Lendl

This is to confirm that you were contacted via remail. Please respond to the email for further assistance.
  
Regards
Sanlam Client Care
LP
Lendl P's update26 May 2026, 07:09
Reviewer Update
I am extremely disappointed with the level of service and communication I have received from Sanlam regarding my withdrawal claim.
I have made numerous attempts to obtain updates on my matter, but I continue to experience delays and no meaningful feedback.
On Friday, 22 May 2026, and again on Monday, 25 May 2026, I attempted to contact Sanlam telephonically to follow up on my claim. On both occasions I remained on hold for more than an hour without receiving assistance.
I also attempted to follow up via the WhatsApp support line, only to be advised that there was no matching ID number on the system, which added further frustration as I have already been engaging with Sanlam regarding this matter.
Thereafter, I followed up via email in response to communication received from Sanlam, requesting further clarity and a current update on the process. To date I have still received no response.
The most concerning issue is not only the delays but the complete lack of communication and customer service. As a client, I should not have to repeatedly chase updates through multiple channels without receiving proper feedback.
I would appreciate Sanlam urgently providing a current status update on my claim, addressing the communication failures experienced, and ensuring that this matter is brought to finality without further delays.
Sanlam
Sanlam's reply26 May 2026, 07:50
Official
Good day Lendl

This is to confirm that feedback was provided to you on 21 May 2026 via email.
  
Regards
Sanlam Client Care