PT
Phumla T

1 reviews | Active since Jan 2024

17 Jan 2024, 15:55

FMCSA Employees Provident Fund - ***6

It is almost a year now since I have made an application to withdrawn funds from sanlam provident fund, to this day I am at the same position as I was in february 2023 when I first contact sanlam. My application has been rejected 7 times and every time new issues/ query arise. My last email dated 14 December 2023 has not been attended to and no response.

Below is the email sent:

Dear Sanlam

Please may I have feedback on the email sent on the 4th of December 2023.

It is now 10 days since I responded to your email and again NO RESPONSE from sanlam.

The following has been amended as requested, please refer to the attached:

If the parties want the Fund to pay a portion of the member’s pension interest to the non-member spouse, they will have to bring an application (before the member withdraws from service) to:

- Amend Exhibit A (28 September 2023) to set aside Exhibit A (24 March 2023) and to reflect the signatures of the parties and their correct citing description.

Can I make a suggestion? send me your address of your office in johannesburg so that I can have a one on one meeting with one of your consultants and resolve this matter.

0
Replies (8)
Sanlam
Sanlam's reply17 Jan 2024, 16:20
Official
Good afternoon Phumla

We are sorry to learn of your service experience and would like to assist you.

We will be sending you a Private reply.

Regards
Sanlam Client Care
PT
Phumla T's update30 Jan 2024, 15:07
Reviewer Update
It is now 13 Days and no response again from Sanlam, this is the kind of service we get from sanlam.

Very disappoints !!!!!!!!!!!!!!


Sanlam
Sanlam's reply30 Jan 2024, 15:11
Official
Good day Phumla

We requested additional information via private message. We did not receive a response.

Regards
Sanlam Client Care
PT
Phumla T's update31 Jan 2024, 14:59
Reviewer Update
Where did you send the request to? and what information do you need?
Sanlam
Sanlam's reply31 Jan 2024, 15:07
Official
A private message was sent to you on Hellopeter requesting your ID number and membership number in order for your record to be traced.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply01 Feb 2024, 12:40
Official
Good day Phumla
 
Thank you for the information. We have escalated your complaint to Sanlam Corporate.

Regards
Sanlam Client Care 
Sanlam
Sanlam's reply02 Feb 2024, 13:51
Official
Good day Phumla

This is to confirm that your complaint was acknowledged via email from Sanlam Corporate. Regards
Sanlam Client Care
Sanlam
Sanlam's reply02 Feb 2024, 13:51
Official
Good day Phumla

This is to confirm that your complaint was acknowledged via email from Sanlam Corporate. Regards
Sanlam Client Care