Final Demand: Urgent Resolution of Delayed Funeral Claim – Claim 473935

Dear Sanlam Claims Department,

I write to you with serious concern regarding the unacceptable delay in the processing of my claim (Reference: Claim 473935), which was submitted on the 30th of March 2026 for the late Ntswaki Ngamlana.

Your correspondence clearly states that funeral and immediate expense claims are to be finalised within 48 hours upon receipt of all required documentation. Despite this, and despite the funeral having already taken place on the 4th of April 2026, no payment has been made to date, nor have I received a satisfactory explanation for the delay.

This situation has placed my family under severe financial strain during a period of grief, and the lack of urgency and communication from your office is both distressing and unacceptable.

I hereby demand the following:

Immediate confirmation of the current status of my claim

Written clarification of any outstanding requirements (if any) within 24 hours

Urgent finalisation and payment of the claim without any further delay

Should this matter not be resolved promptly, I will have no option but to escalate the issue to the Financial Sector Conduct Authority and the Ombudsman for Long-term Insurance for formal investigation and intervention.

I trust that this matter will now receive the urgency and attention it deserves.

Yours sincerely,Smanga NgamlanaCell: ***Email: ***