CM
Clara M
1 reviews | Active since Jun 2024
27 Mar 2025, 09:49
Feel mislead
Sanlam never changed my online portal since I stopped working. Only now when I submitted a claim I was told I can't and afterwards they changed my portal. I feel mislead, they paid out funeral policy, why not the life policy? No one ever returns your calls or emails
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
27 Mar 2025, 10:13Good day Clara We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply27 Mar 2025, 10:13
Official
Good day Clara We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
27 Mar 2025, 10:13Good day Clara Please provide your ID number in order for us to trace your record. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply27 Mar 2025, 10:13
Official
Good day Clara Please provide your ID number in order for us to trace your record. Regards
Sanlam Client Care
Sanlam Client Care
CM
Clara M's updateReviewer Update
27 Mar 2025, 10:36***
CM
Clara M's update27 Mar 2025, 10:36
Reviewer Update
***
Sanlam's replyOfficial
27 Mar 2025, 10:50Thank you for the information. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply27 Mar 2025, 10:50
Official
Thank you for the information. We have referred your complaint to Sanlam Corporate.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
CM
Clara M's updateReviewer Update
27 Mar 2025, 11:27I'm pretty much fed up with the same reply and Sanlam Corporate is not very much of help only to tell me my policy has ceases.
CM
Clara M's update27 Mar 2025, 11:27
Reviewer Update
I'm pretty much fed up with the same reply and Sanlam Corporate is not very much of help only to tell me my policy has ceases.
Sanlam's replyOfficial
28 Mar 2025, 10:07Good day Clara
This is to confirm that you have been contacted via email. Please respond to the email for further assistance. Regards
Sanlam Client Care
This is to confirm that you have been contacted via email. Please respond to the email for further assistance. Regards
Sanlam Client Care
Sanlam's reply28 Mar 2025, 10:07
Official
Good day Clara
This is to confirm that you have been contacted via email. Please respond to the email for further assistance. Regards
Sanlam Client Care
This is to confirm that you have been contacted via email. Please respond to the email for further assistance. Regards
Sanlam Client Care