NP
Neels P

1 reviews | Active since May 2022

06 Dec 2022, 10:16

Feedback

Trying to get someone to assist is nearly impossible. I have resigned at my work and want to understand which policies I can continue with in my private capacity. After talking to 4 different people and being transferred 4 times, I eventually got an email that I need to email. NO CONTACT NO OR PERSON, just "please email this address". After 2 days I eventually got a response of "When is your last day at work?" and that was it. At least they made it an easy option as to not take any products from them and rather seek another company. Apparently, they have enough clients if this is how they treat people.

0
Replies (4)
Sanlam
Sanlam's reply06 Dec 2022, 10:49
Official
Good day Neels

We are sorry to hear this.  Please send us a private message with either your member or ID number so that we can assist you.

Regards
Sanlam Client Care
NP
Neels P's update06 Dec 2022, 11:01
Reviewer Update
No thank you, if you cannot even take the time to call back, read my requests properly, how will my wife struggle if something is to happen to me?? I will just take all of the money from Sanlam and reinvest with someone else. Sanlam's service and feedback is appalling to say the least
Sanlam
Sanlam's reply06 Dec 2022, 11:33
Official
We have requested that a consultant gives you a call.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply06 Dec 2022, 14:34
Official
Good afternoon Neels

The complaints specialist has tried to call you but was not able to reach you.  You have been sent an email.

Regards
Sanlam Client Care