fed up!!!

<p>On Friday the 11th November I emailed through the cash back claim form as well as all supporting documents required</p> <p> </p> <p>The form clearly states that it takes 7 wor himking days to process </p> <p> </p> <p>In Friday the 25th I called to enquire as it has been 10 days already I was told payment is in process and I have to be patient</p> <p> </p> <p> </p> <p>Tomorrow it will be 15 working days and still no payment</p> <p> </p> <p>What is taking do long? The form should state the correct processing time required so that one knows how long it actually takes</p> <p> </p> <p>Frustration builds because there is never any hiccups when they collect their monthly premium and yet I have to wait patiently</p> <p> </p> <p> </p> <p>Urgent correspondence will be highly appreciated</p> <p> </p> <p> </p> <p>Email ********** <p> </p> <p>Cell number ********** 379</p> <p> </p> <p>Identity number ********** 125081</p> <p> </p> <p>Regards</p> <p> </p> <p>Karen</p>