LS
Luzuko S
1 reviews | Active since Jan 2024
02 Jan 2024, 08:26
False promises and not calling for an update after failing to pay
I claimed on the 4th of December 2023 and was told to expect a payout in the next 48 hours but till this day I haven’t received anything, everyday when I call or go to the branch I’m told that the claim have been sent to head office for payment.
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Replies (4)0
Replies (4)
Sanlam's replyOfficial
02 Jan 2024, 08:55Good day Luzuko, thank you for your review. Our apology for any frustration caused. Please also send us the policy number or your ID number to ***, to assist further. Regards, Assupol Complaints Manager
Sanlam's reply02 Jan 2024, 08:55
Official
Good day Luzuko, thank you for your review. Our apology for any frustration caused. Please also send us the policy number or your ID number to ***, to assist further. Regards, Assupol Complaints Manager
LS
Luzuko S's updateReviewer Update
02 Jan 2024, 09:07Done. please also call or email me so that I can assist in resolving this issue
LS
Luzuko S's update02 Jan 2024, 09:07
Reviewer Update
Done. please also call or email me so that I can assist in resolving this issue
Sanlam's replyOfficial
02 Jan 2024, 09:26Noted, thank you. I see our claims team is busy with the payment and it should be done in this week - AL***
Sanlam's reply02 Jan 2024, 09:26
Official
Noted, thank you. I see our claims team is busy with the payment and it should be done in this week - AL***
Sanlam's replyOfficial
02 Jan 2024, 09:50Noted, our claims team is aware of the urgency and will assist as soon as possible.
Sanlam's reply02 Jan 2024, 09:50
Official
Noted, our claims team is aware of the urgency and will assist as soon as possible.