False promises

Good day, I have been paying premiums for my late uncle since 2015, he past on the 8th of June 2019, on the 11th, went to their branch in Festival mall, after siting on a que, this male consulted with no empathy told me that go to home affairs to get a deceased stamp and come back tomorrow. We not told first hand about a "deceased stamp". I went back the following day as instructed, submitted everything, everything is on par, I was told about the 24hr lie, mind the preparations for the funeral are underway for Sat 14 June. After 2 days when I was supposed to get the money, an investigator called Lybon calls to investigate, I was shattered, the could have called on day 1 after processing the claim but it had to be after 48hrs. Money was paid on the day of the funeral and they are still busy investigating. I also have 2 others policies with them but after this, I will definitely revise my decision.