RN
Rihangwele N

1 reviews | Active since May 2021

06 May 2021, 15:00

False information

Good day i have opened a policy last week but am not happy with what i received its not what the guy explained i would like to cancel all those policy 3 of them immediately please i tried calling and there is no answer

somebody called me Yesterday and said he is canceling the 2 policy he cant cancel the 3rd one because its active they must first debit

how come its active while i was told it will start debiting on the 1st of June but the consultant i spoke to yesterday said it was captured for the 31st but i don't remember having any agreement with you about that

And don't we have a 30 days cooling off of cancelation why the consultant say he cant cancel the active and it was activated without my concern i didn't even receive any documents for the third policy but it was activated how?

please cancel those policy because ill go and reverse the funds..

0
Replies (3)
Sanlam
Sanlam's reply06 May 2021, 15:20
Official
Dear Rihangwele, we acknowledge receipt of your concerns and confirm that we will attend to it and provide further feedback by direct e-mail or SMS. Regards, Assupol Complaints Manager
RN
Rihangwele N's update06 May 2021, 17:21
Reviewer Update
Thank you
Someone promised and I didn’t receive a call
I got an sms saying I must rate the call which call must I rate while the person hanged up ...
Sanlam
Sanlam's reply07 May 2021, 06:19
Official
Thank you, your response is noted and will be included in our complaints investigation.