False Advertising, ZERO sense of urgency

What a disappointment!!! My family submitted a funeral claim on Tuesday, 09/05/2023, that was meant to pay-out in 24 hours (per their famed advertising)at Sanlam in Ladysmith… it is now the following Monday, 15/05/2023 and we’re only being informed NOW that this has not even been captured/loaded into their claims system… it’s all well and good when premiums are debited but they have ZERO SENSE OF URGENCY when a claim is submitted. Highly HIGHLY inconsiderate and duplicitous!!!