FALSE ADVERTISING, POOR AND PATHETIC SERVICE

I completed a claim FORM and submitted it to claimsenquiries and claimsregistration. I got a reference number two of them and was told they will communicate with me with 24 hours. I called this morning to make a follow up but I was told to wait because my documents haven't been submitted or uploaded. Why send me reference number if this hasn't been done. On the FORM I was also asked when the funeral will be and I did write there it will be on Friday the 12/11/2021. Why are they advertising false information about payment being made within 24 hours if now they saying 48 hours. Hell the funeral is literally tomorrow. How am I supposed to bury my granny? THIS IS SO FRUSTRATING AND PATHETIC SERVICE AND ***** BECAUSE THEY ADVERTISING FALSE INFORMATION TO THE Public. I need my money paid out today. I was making those payments not them. They too quick to send u messages if you behind with your payments but when they have to make payments they absolutely slacking