False advertising - No payout

On the 3rd of September 2017 my brother was involved in an traumatic car accident that took his life and left our entire family very hurt and torn apart. He was a very organised person who had taken a funeral cover with Assupol knowing that he was a breadwinner in the family as if he knew that his time on this earth was limited and I am sure his intention was to make sure that if anything happened to him all will be taken care of by his funeral cover with Assupol to lessen our stress however nothing like that happened we instead experienced the opposite of that.

When I contacted Assupol , they requested my brothers details so they can send us the claim forms,my uncle as a beneficiary he then took over the claiming process. We submitted all the required documents along with the accident report we were then notified that Airtime will be sent to us while thr claim is being processed.

Few days later when we were following up they then told us that they will no longer pay out as his cover will have to wait to bury my grandmother we requested the documents to no show. 2 weeks after we buried him with alot of difficulties and enquiring debts for burial my uncle went to Pretoria to get the full story and to ask for the documents however he is a soft spoken person and not talkative he left without a resolution from Assupol Head Office. It is very disappointing and appoling that sure a big organisation as I uses to think would nit have respect and compassion for the bereaved. More than anythibg instead of them assisting us during the difficult time they actually made it worse. Now we sit with lots of debts and costs of travelling back and forth to understand this ********* treatment we are receiving from Assupol. Its really sad that all of those TV ads are all lies and alot of people are joining based on the false ads they see. Assupol is a robbing business. People must be careful ... My plead is for my fellow South Africans to be careful of companies like this who take advantage of the less fortunate and those who are not vocal.