LR
Lerato R
1 reviews | Active since Jun 2014
11 Feb 2021, 18:33
False advertising by Assupol life insurance
Assupol life insurance is just not telling the nation the truth when saying 'Your claim will be paid within 24'. I lost my brother last weekend the 29th January, I submitted my documents to claim on Wednesday morning the 3rd February to day the 11th February my claim have not been paid was on the phone holding for a consultant for over an hour to no availe. So what ever is been said about Assupol life insurance is totally the apposite of what they really stands for.
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Sanlam's replyOfficial
12 Feb 2021, 06:57Dear Lerato, I am so sorry to hear about the untimely loss of your brother. My sincerest condolences to you and your family during this difficult time. My apology also for any incovenience caused with the claims process. We will urgently look into this matter and provide further feedback by direct e-mail. Regards, Assupol Complaints Manager.
Sanlam's reply12 Feb 2021, 06:57
Official
Dear Lerato, I am so sorry to hear about the untimely loss of your brother. My sincerest condolences to you and your family during this difficult time. My apology also for any incovenience caused with the claims process. We will urgently look into this matter and provide further feedback by direct e-mail. Regards, Assupol Complaints Manager.